Free NPS Calculator
Calculate Your Net Promoter Score
Paste in your NPS survey scores and instantly get your Net Promoter Score with a visual breakdown and benchmark comparison. Dead simple, highly shareable.
Enter scores separated by commas, spaces, or new lines. Each score should be between 0 and 10.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures how likely customers are to recommend your product or service to others. It's calculated by asking customers a single question: "On a scale of 0-10, how likely are you to recommend us to a friend or colleague?"
How to Calculate NPS
The NPS formula is simple:
The result is a score ranging from -100 to +100. A positive NPS is generally considered good, while scores above 50 are excellent, and scores above 70 are world-class.
NPS Benchmarks by Industry
Average NPS for SaaS and tech companies
Typical range for online retailers
Banking and financial institutions
Healthcare providers and services
Why NPS Matters
NPS is one of the most widely used customer satisfaction metrics because it:
- Predicts business growth: Companies with higher NPS scores tend to grow faster than competitors
- Simple to understand: One number that everyone from executives to frontline staff can grasp
- Actionable insights: Identifies promoters who can become advocates and detractors who need attention
- Industry standard: Allows you to benchmark against competitors and track improvement over time